GAMEMAX Limited Warranty
Basic Warranty Information
GAMEMAX warrants products against material or manufacturing defects from the date of purchase, as defined by this policy.
This warranty does not cover damages caused by user actions or external factors.
Warranty periods vary by product; specific details can be found on the product packaging or documentation.
Before submitting a warranty claim, please consult the product’s support FAQs, as many issues can be resolved without the need for a replacement.
Warranty Coverage
Service Content: Defective products will be repaired. If repair is not feasible, GAMEMAX will replace the defective item with the same or an equivalent product. The replacement will retain the original warranty's remaining term or receive a 30-day warranty, whichever is longer.
Warranty Start Date: Determined by the date on the proof of purchase (e.g., receipt or invoice). In the absence of such proof, the warranty period will be based on the product’s serial number.
Intended Use of Products
GAMEMAX products are intended for PC gaming and are designed for compatibility with specific operating systems as indicated. Any use outside of these parameters, including non-PC gaming applications, will void the warranty.
Warranty Periods by Product
| Product Category | Warranty Details |
|---|---|
| PC Cases | 1 year for electrical components |
| Cooling Fans | 1 year |
| CPU Coolers | 2 years |
| Liquid Coolers | 5 years for the cooler; 2 years for included fans |
| Power Supplies | GX-Pro series, GX series, RGB series: 10 years All other models: 650W and above: 5 years ; Below 650W: 3 years |
| Monitors | VISION GMX32UCDM: 1 year for screen, 3 years for all other parts All other models: 1 year for all parts |
| Keyboards, Mice, Headsets, Speakers | 1 year |
| Gaming Chairs | 1 year for mechanical components (e.g., frame, base, cylinder, wheels, armrests) 2 years for frame and base |
| Gaming Desks | 1 year (standard desks) Height-adjustable desks: 2 years for electrical components, 5 years for lifting columns |
| Mouse Pads & Other Accessories | Replacement only for Dead on Arrival (DOA) 1 year for electrical components |
Warranty Limitations
GAMEMAX does not warrant the following:
Use in life support, medical, military, transportation, or disaster prevention systems.
Damage from improper use or failure to follow the user manual.
Software, user manuals, consumables, and packaging.
Products with altered, damaged, or removed serial numbers.
Installation, modification, or repair by unauthorized service personnel.
Damage due to force majeure events (e.g., natural disasters).
Normal wear and tear, including cosmetic damage.
Products outside the warranty period.
Legal Rights
This warranty provides specific rights, and additional rights may exist under local laws.
In case of any conflict between this policy and local law, the latter shall apply.
This warranty policy applies exclusively to regions outside of mainland China and does not support cross-country warranty claims.
This upgraded version of the warranty policy will take effect on January 1, 2025.
